Overview
Declined transaction? Don't worry, we're here to help! Your virtual and physical ThanksMatters card are tied directly to your 'Spending Balance'. To learn more about the ThanksMatters card click here.
ThanksMatters Card Declined
Learn why your ThanksMatters card declined and how to prevent declined transactions for future use! The ThanksMatters card needs to have sufficient funds to cover the entire transaction.
There are several reasons the ThanksMatters card could decline:
- Virtual or Physical ThanksMatters card is inactive
- Insufficient Funds in Motivosity
- Merchant does not accept VISA
- Entered wrong ZIP code
- Pre-Fund Account Balance too low (Funding Issue with your Company)
- Transferring funds (Payment Platform, Cryptocurrency)
If your card is declined due to the card being inactive, you can head to your Motivosity homepage and activate your card on the left-hand side!
ThanksMatters Card Declined Online
Learn why your ThanksMatters card declined online and what to expect after the declined transaction.
There are several reasons the ThanksMatters card could decline:
- Incorrect Billing Address or ZIP Code entered
- Insufficient Funds
- Merchant does not accept VISA
- Details of the Card entered incorrectly (Card Number, Expiration Date, and Security Code)
- Cryptocurrency Applications (Not Accepted)
Still have questions? Please submit a ticket here.