These terms and conditions apply to all organizations that subscribe to Rewards by Motivosity programs, including but not limited to Signature Rewards and Swag Essentials, and are incorporated by reference into the software license agreement.
Intellectual property: By submitting designs, logos, or other intellectual property materials for any Rewards by Motivosity program, you warrant that you have all necessary rights, licenses, and permissions to use these materials and to authorize their use by Motivosity. You grant Motivosity and its suppliers a non-exclusive, worldwide, perpetual, royalty-free license to use, modify, and reproduce your materials as needed to brand merchandise for your reward programs. You agree to indemnify and hold Motivosity harmless from any claims arising from the use of your materials. Motivosity reserves the right to reject any materials that may violate intellectual property rights, contain offensive content, or are technically unsuitable for production. Design modification may be required to ensure optimal production quality.
Signature Rewards catalog: Motivosity will work with you to configure an initially acceptable catalog of up to 30 products. You may request changes at any time by contacting your customer success manager. Limited changes are included in Signature Rewards subscriptions. Additional items or product changes beyond the included changes will incur a setup fee of $50 per item. This fee must be paid via sales order and invoice, or may be deducted from your redemption account balance with your prior written authorization, which may be provided via email. The continuity and pricing of items in the catalog are not guaranteed if items are not pre-purchased.
Swag Essentials catalog: For customers with the Swag Essentials package, Motivosity provides a standardized collection of less than 30 products, with adjustments made for customers to exclude certain items or limit variants. You may request the removal of items or variants at any time by contacting your customer success manager. Additional items may be added, where available, for an additional fee of $50 per item, which may be deducted from your redemption account if not initially covered by a sales order and invoice. The products offered, including the number of products, may change from time to time at Motivosity’s discretion.
Item pricing: Motivosity does not guarantee and is not responsible for the pricing of any products that are not pre-purchased and inventoried. Prices are subject to change at any time and catalogs will be updated to reflect changes. If, at any time, a product price for an item is not agreeable, you may request to remove or replace the item by contacting your customer success manager.
Product availability and substitution: Motivosity does not guarantee the availability of any products or specific product features, colors, or sizes. While Motivosity strives to maintain accurate inventory information, market conditions, supplier changes, and manufacturing limitations may affect product availability. Motivosity reserves the right to substitute comparable items of equal or greater value, with customer's approval, or cancel orders for unavailable items. For discontinued items in custom catalogs, Motivosity will provide replacement options within 30 days.
Delivery timelines and production: Production and delivery timelines are estimates only and may vary based on product type, customization requirements, supplier availability, location, and shipping carrier performance. Rush orders, where available, may incur additional fees. Motivosity shall not be liable for any delays, damages, or losses caused by supply chain disruptions, customs clearance, weather events, force majeure, or other circumstances beyond its reasonable control. Bulk orders may require extended production times and may be subject to split shipments.
Product warranties: To the maximum extent permitted by law, Motivosity makes no warranties, express or implied, regarding the quality, durability, workmanship, colorfastness, sizing accuracy, merchantability, or fitness for a particular purpose of any products. This includes, but is not limited to, variations in materials, printing, embroidery, or other customization methods. Any applicable warranties are only provided by the product manufacturer or supplier. Customer acknowledges that slight variations in color, size, and appearance may occur between products shown online and delivered items.
Shipping, Tax, and Import Duties: Customer is solely responsible for all applicable shipping charges, taxes, customs duties, import fees, and other charges incurred during product delivery unless explicitly agreed otherwise in written agreement signed by an authorized representative of Motivosity. For international shipments, customer is responsible for ensuring compliance with local import regulations and paying any applicable duties or taxes. Motivosity is not responsible for delays or additional costs due to customs clearance or import restrictions. These charges may be configured to be covered by the employer or charged to the end-buyer. Split shipments may result in additional shipping charges. Motivosity reserves the right to select the most appropriate shipping method and carrier.
Return policy: Due to the customized nature of items, returns and refunds are limited. All merchandise purchased is subject to the Rewards by Motivosity refund policy which can be found at: https://help.motivosity.com/en/articles/11156746-rewards-by-motivosity-refund-policy
Changes in terms: Motivosity reserves the right to modify these terms and conditions from time to time. Updated terms will be published in the help center, the general software license agreement, and the publicly-available privacy policy. Your continued use of the Rewards by Motivosity programs after such changes constitutes acceptance of the modified terms. If you do not agree with the modified terms, your sole remedy is to discontinue use of the Rewards by Motivosity programs.
For any additional questions, please refer to your customer success manager or reach out to the Motivosity support team.