Overview
At Motivosity, we take pride in delivering quality, customized merchandise branded uniquely for your organization. Our goal is to ensure your satisfaction with products created specifically for your employees.
Eligible Returns & Refunds
Due to the customized nature of our products, returns and refunds are strictly limited to the following circumstances:
Incorrect Items:
If you receive an item different from what was ordered (wrong product, incorrect branding, colors, or logos), please contact us within 10 business days of delivery. We will promptly arrange for the correct item to be produced and delivered.Defective or Damaged Merchandise:
If your item arrives damaged, defective, or displays flaws in workmanship, please notify us within 10 business days of receipt. We will work directly with our production partners to replace the defective merchandise promptly.
Ineligible for Returns & Refunds
We are unable to provide refunds or accept returns for:
Lost or Stolen Packages:
Motivosity and our downstream providers cannot be responsible for items lost, delayed, or stolen in transit. Once merchandise leaves our provider’s facility, the shipping carrier assumes responsibility. You may contact the carrier directly to resolve any shipping issues.Order Errors Made by the Employee:
Please verify all order details, including colors, logos, sizes, quantities, and delivery addresses carefully. Motivosity is unable to accept responsibility for errors submitted by employees during the ordering process.Non-Defective Customized Merchandise:
Due to the personalized and branded nature of our products, we cannot accept returns for items that were produced correctly based on the submitted order details.
How to Initiate a Return or Claim
For eligible claims, please contact our support team at support@motivosity.com with the following information:
Order number
Clear description of the issue
Photographic evidence showing incorrect or defective merchandise
Claims must be submitted within 10 business days of receiving the merchandise. We will promptly review your request and guide you through the next steps.
Resolution
For valid claims, our resolution will include replacement of the incorrect or defective merchandise at no additional cost. Motivosity does not offer cash refunds for customized merchandise.