Please note: This guide is intended for clients that have already set up Service Shoutouts on their company Motivosity accounts. If you have not set these up yet and would like to do so, please see our Help Center walkthrough here: https://help.motivosity.com/en/articles/9875554-service-shoutouts
Sending out a Service Shoutout
Once you have turned on Service Shoutouts for individuals or groups within your organization, your customers will be able to use either the QR codes or URLs to access and start sending out shoutouts/appreciations to your team members. The way that these shoutouts work can differ depending on whether a customer is accessing an individual's link or a group's link. This guide will help you, as the company, to know what someone can expect while filling out these shoutouts.
Individual Employee Shoutouts
When recognizing a specific user within your organization, customers will have the option to start their Service Shoutout using either that employee's unique URL or a QR code which will bring them to their personal shoutout page.
Here is what that can look like if customers are using a URL through a web browser:
And here is what that may look like if they are accessing their shoutouts via a mobile device and a user's QR code:
In either location, the customer will have the opportunity to provide a personalized message to the employee that they are recognizing, and just like regular appreciations within the platform, they will have the option to include things like GIFs, photos, or attachments if they have anything that they would like to include. These shoutouts do also require that a name is provided from the customer's side before being sent through, and there is a field for that customer's email as well - however, this is an optional inclusion.
Once the customer has sent their appreciation by selecting the 'Share Thanks' button, they will see a confirmation screen letting them know their appreciation was sent.
Group Shoutouts
If you have a group link set up so that customers have the option to either recognize individual team members that may have assisted them, or just recognize the team as a whole, then their shoutout experience will remain mostly the same, just with one key difference.
After accessing the link bringing them to the group's shoutout page, they should see a dropdown menu where they can select from multiple or all team members before starting their shoutout. Here is an example of what that would look like:
Once they have selected who they are recognizing here, then they can proceed with the rest of the shoutout post as normal.