ThanksMatters Card Declined
Learn why your ThanksMatters card declined and how to prevent declined transactions for future use! The ThanksMatters card needs to have sufficient funds to cover the entire transaction.
There are several reasons the ThanksMatters card could decline:
Virtual or Physical ThanksMatters card is inactive
Insufficient Funds in Motivosity
Merchant does not accept VISA
Entered wrong ZIP code
Pre-Fund Account Balance too low (Funding Issue with your Company)
Transferring funds (Payment Platform, Cryptocurrency)
High risk transaction
If your card is declined due to the card being inactive, you can head to your Motivosity homepage and activate your card on the left-hand side!
ThanksMatters Card Declined Online
Learn why your ThanksMatters card declined online and what to expect after the declined transaction.
There are several reasons the ThanksMatters card could decline:
Incorrect Billing Address or ZIP Code entered
Insufficient Funds
Merchant does not accept VISA
Details of the Card entered incorrectly (Card Number, Expiration Date, and Security Code)
Cryptocurrency Applications (Not Accepted)
High risk transaction
Notifications
When a transaction is declined by the card processor due to high risk a text notification will be sent to the phone number associated with your profile. That text will allow you to authorize the retailer and you can then try your card again.
Other transaction declines and the reason for the decline are available when you download the Motivosity app and allow push notifications.