Overview
The welcome email is a notification sent by the admin who manages your company's Motivosity account. If you're not sure who that is, your manager or a colleague will usually know.
I didn't receive a Welcome Email. What should I do?
All users receive a welcome email when their account is created, except redemption-only users, who don't get one.
Check your junk and spam folders in case it arrived and was filtered.
Try signing in anyway. Your username is most likely your work email address, so give it a go at app.motivosity.com. If it's the right address, Motivosity will offer you a one-time code you can use to sign in and set a password.
If no confirmation code option appears, the address you tried probably isn't the one on your account. Check with your Motivosity administrator which email was used for your invitation. If it was wrong, they can update it.
Once you know the right email, go back to step 2. You can also request a password reset from the same page. See How Do I Reset or Change My Password.
If you get stuck at any point, see Common Problems with Sign-in, or start a chat with us using the chat icon.
For admins: resending the welcome email
To resend the welcome email to users who have never signed in:
From your Motivosity home page, click Insights.
Go to Recognition and click Engagement.
Click Invite These Users.
