This article is for companies that sign in to Motivosity directly. If you get redirected to another page when you sign in, your company uses Single Sign-On, and your password is reset on your company's own sign-in page rather than here.
Resetting a password you've forgotten
Go to the Motivosity sign-in page, enter your username, and select Next.
Your username is most often your work email, but some companies use your phone number or payroll ID instead. Use whichever you normally sign in with.
Select Forgot? above the Password field.
On the Recover account page, enter your username again and select Submit. A Check your inbox! message confirms where the reset link was sent. If it doesn't arrive, check your spam folder.
Open the email from Motivosity and select Reset password. The link works for 24 hours, and your current password stays disabled until you finish the reset. Depending on your username, you may get a text message instead, in which case follow the link in the text.
On the Choose new password page, enter your new password in both fields. It needs at least 8 characters, one uppercase letter, and one number. Select Reset Password, and you'll be signed in to Motivosity.
Reset email not arriving, or link says it's expired? See Common Problems with Sign-in for the usual causes and fixes.
Changing a password you already know
If you can sign in and just want a different password, you don't need the reset flow.
Select your profile picture in the upper right corner of the screen
Select Change Password
A note on the 72-hour purchase hold
You may have heard that resetting a password blocks purchases for 72 hours. To be clear about when that applies:
Resetting your own password using the steps above does not trigger any hold. You can spend as normal.
The 72-hour hold applies only when an administrator resets your password for you. In that case purchases are blocked for 72 hours, inside and outside Motivosity.
Still stuck?
Start a chat using the chat icon, or email support@motivosity.com.