Overview
Confused about the virtual and physical ThanksMatters card? We're here to help!
Why does the virtual and physical ThanksMatters card have different card numbers?
The virtual and physical ThanksMatters card have different card numbers for security purposes.
Are the virtual and physical ThanksMatters card both tied to the spending balance on the homepage of Motivosity?
Yes, the virtual and physical ThanksMatters card are both tied to the spending balance within Motivosity. They are two separate card numbers sharing the same balance.
I ordered a Visa Pre-Paid card, is that tied with the ThanksMatters card balance?
No, the ThanksMatters card is a completely separate balance from the Visa Pre-Paid card. Once you purchase an E-Gift-Card from the 'Store' the balance is deducted automatically from your Spending Balance.
Is there a PIN associated with the virtual or physical ThanksMatters card?
No, there is no PIN associated with the virtual or physical ThanksMatters card.