If your gift card is showing a $0 balance or an amount that doesn't match what you expected, here's how to check and resolve it.
Why might the balance look wrong?
The card was already partially or fully redeemed — even a small accidental purchase depletes the balance.
The card hasn't been activated yet — some gift cards require activation before the balance appears.
The balance check was done on the wrong card (e.g. checking a US Amazon card balance on the UK Amazon site).
There's a display delay after a recent purchase or redemption.
How to verify your balance
The most accurate way to check your gift card balance is directly with the card issuer, not within Motivosity. Here's how:
Go to your Orders page in Motivosity (tap your profile picture → Orders).
Find the gift card and tap View to see the redemption instructions.
The instructions will include a link or phone number to check the balance with the card provider directly.
Motivosity does not store or display your remaining gift card balance after a card has been redeemed. The card provider is the only source of truth for your balance once the code has been issued to you.
If you believe funds are missing
If your balance appears lower than expected and you don't believe you've spent the funds:
Check the card issuer's transaction history (usually available on their website or app) for any charges you don't recognize.
If you see unauthorized activity, contact the card provider directly — they handle fraud and disputes on their own platform.
If the card was never successfully delivered or activated, contact Motivosity Support with your order details. We'll work with Tango Rewards to resolve it.
Prepaid Mastercard or Visa eGift Cards
For prepaid Mastercard and Visa eGift cards specifically, you can check your balance and transaction history through the card's dedicated portal. The URL for this portal is included in your redemption email and on the Orders page in Motivosity.
Related articles
Redeeming a Gift Card
Prepaid Mastercard and Visa eGift Cards
eGift Cards