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Why Can't I Buy This Gift Card? (Disabled, Region, or Checkout Errors)

Understand why a gift card may be unavailable in your store, how regional restrictions work, and what to do if you hit a checkout error.

If you can't purchase a gift card in the Motivosity store, there are a few common reasons — and most have a straightforward fix.

The gift card is disabled in your store

Your company's Motivosity admin controls which gift cards are available to employees. If a card you're looking for isn't showing up, it may have been disabled.

Motivosity cannot enable or disable gift cards on your behalf — this is controlled by your company's admin. Reach out to your HR team or Motivosity admin and ask them to enable the card under Setup → Rewards → Inventory → eGift Cards.

Out of Stock eGift Cards

If an eGift card, such as Uber Eats, is unavailable, it is likely out of stock. The inventory for eGift cards in the Motivosity Store is managed by the provider (e.g., Tango Rewards), not by Motivosity. Availability will return once the provider restocks the item.

Motivosity does not manage eGift card inventory. Availability is controlled by the provider, such as Tango Rewards.

Vendor Restrictions on Gift Items

For other gift items, unavailability at redemption may occur even if the item can be added to your cart. This typically happens when the vendor blocks all orders for that item. Common reasons include the vendor leaving the store or changes to the item’s code or listing, making it unorderable through the store integration.

  1. Wait and Try Again Later: For eGift cards, check back periodically as availability may be restored once the provider restocks the item.

  2. Check Provider Updates: Visit the provider’s status or outage page to get the latest information on eGift card availability.

  3. Choose a Different Item: If the item remains unavailable, consider selecting another gift card or item that is currently in stock.

Regional restrictions

Motivosity's gift card catalogue is powered by Tango Rewards, and available cards vary by country. Some cards are region-specific — for example, an Amazon.com card is for US customers, while Amazon.co.uk is for UK customers.

Additionally, Tango Rewards also controls inventory levels, which may result in certain gift cards being temporarily out of stock.

If you received a card for the wrong region (e.g. a US gift card but you're based in the UK):

  1. Contact Motivosity Support — in some cases, we can work with Tango Rewards to issue a replacement for the correct region.

  2. Ask your company admin to review which regional cards are enabled in Setup → Store → Manage E-Gift Cards.

If you encounter a country code error when trying to redeem an international gift card, this typically means the card is not valid in your region. Contact your admin to enable region-appropriate cards.

Checkout errors (insufficient funds or purchase limits)

You may hit a checkout error if:

  • You don't have enough spending balance to cover the gift card amount.

  • Your company has set a per-transaction or per-item limit for gift card purchases.

  • You're trying to purchase multiple gift cards in one checkout (some stores limit single-item checkout).

If you're hitting a purchase limit error:

  1. Try purchasing one gift card at a time rather than multiple in a single checkout.

  2. Check your current spending balance on your profile page.

  3. If the error persists, contact Motivosity Support with a screenshot of the error message so we can investigate.

Related articles

  • eGift Cards

  • Using Motivosity Internationally

  • Store Preferences

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