If you can't purchase a gift card in the Motivosity store, there are a few common reasons — and most have a straightforward fix.
The gift card is disabled in your store
Your company's Motivosity admin controls which gift cards are available to employees. If a card you're looking for isn't showing up, it may have been disabled.
Motivosity cannot enable or disable gift cards on your behalf — this is controlled by your company's admin. Reach out to your HR team or Motivosity admin and ask them to enable the card under Setup → Rewards → Inventory → eGift Cards.
Regional restrictions
Motivosity's gift card catalogue is powered by Tango Rewards, and available cards vary by country. Some cards are region-specific — for example, an Amazon.com card is for US customers, while Amazon.co.uk is for UK customers.
If you received a card for the wrong region (e.g. a US gift card but you're based in the UK):
Contact Motivosity Support — in some cases, we can work with Tango Rewards to issue a replacement for the correct region.
Ask your company admin to review which regional cards are enabled in Setup → Store → Manage E-Gift Cards.
If you encounter a country code error when trying to redeem an international gift card, this typically means the card is not valid in your region. Contact your admin to enable region-appropriate cards.
Checkout errors (insufficient funds or purchase limits)
You may hit a checkout error if:
You don't have enough spending balance to cover the gift card amount.
Your company has set a per-transaction or per-item limit for gift card purchases.
You're trying to purchase multiple gift cards in one checkout (some stores limit single-item checkout).
If you're hitting a purchase limit error:
Try purchasing one gift card at a time rather than multiple in a single checkout.
Check your current spending balance on your profile page.
If the error persists, contact Motivosity Support with a screenshot of the error message so we can investigate.
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Store Preferences