Renewing Customer Invoicing Overview
A renewal invoice will get created and sent about 30 days before your renewal date. Renewing customers have a 45 day grace period from the day of your contract date to pay the invoice before services are shut off.
Any questions regarding invoicing, payments, billing, etc. should be directed to billing@motivosity.com.
Payment Options for your contract
We offer four different payment options:
Credit Card
If you would like to pay via credit card, there will be a 3.5% surcharge fee. We will not enable credit card payments on invoices over $1000. If you would like to pay via CC and are ok with the fee, please reach out to billing@motivosity.com and they will update your invoice with the fee, enable payment via credit card, and resend you the invoice. You can then pay the invoice online directly through our QuickBooks service.
Bank Account
Paying via bank account will always be an option online by following the links received in the emailed invoice. No additional fee is associated with bank account payments. Once we get notified that your invoice has been paid, we will update your accounts' renewal date to next year.
Check
You can send a check to the address listed on your invoice. Once we receive your check, we will update your accounts' renewal date to next year.
Wire Transfer
If you would like to pay via wire transfer, please reach out to billing@motivosity.com to get our bank info. Please also notify our Billing team when you send the wire so that they can keep an eye out for it.