Important Information
If you are not a Publicly Traded Company please head to our Know Your Business FAQ by clicking here.
We understand you might have a few questions about Know Your Business. To start off, here are some of our most Frequently Asked Questions!
Who do I get in contact with to start the verification process for Know Your Business?
Your Customer Success Representative (or email SuccessTeam@Motivosity.com if you're not sure who that is) will be reaching out to help you complete the verification process for Know Your Business and Stripe terms.
How do I identify who should complete the process?
The person in charge of completing this form will need to have significant control and management of your business. You'll be working closely with your Customer Success Representative to ensure they designate the best person to complete the process.
What kind of information is going to be required to complete the verification process?
Your company MUST have a Valid US address and you must be able to provide an Employer Identification Number (EIN), or a Social Security Number (SSN), or a Tax Payer Identification Number (TIN).
If you are a Publicly Traded Company, please get a hold of your Customer Success Representative (or email SuccessTeam@Motivosity.com if you're not sure who that is), they will help you see if you qualify and help you get set up.
When is the deadline for the verification process and accepting the new service agreement terms?
This agreement will need to be signed by June 30, 2023 to avoid card deactivation.
What are the terms and agreements? The issuing agreement from Stripe can be found here.
The issuing agreement from Stripe can be found here: Stripe Issuing Accountholder Terms, Issuing Bank Accountholder Terms, and Spend Card Apple Pay Terms