The eNPS score is calculated by subtracting the percentage of detractors from the percentage of promoters on the designated eNPS question. A detractor is anyone who answers with a 1-6 on the eNPS question in your survey. A promoter is anyone who answers with a 9-10.
eNPS Trends Print
Modified on: Mon, 17 Aug, 2020 at 1:17 PM
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