There are some safety thresholds when you go to fund your E-Gift Rewards Balance for the first time. Once you add a funding source (https://motivosity.freshdesk.com/a/solutions/articles/9000167392-adding-a-funding-source), you will need to click the money sign icon next to your funding source to add funds.
Your first deposit is limited to $250. Once that clears (immediately) and after 24 hours, that limit goes to $500 and then to $2500. The transaction processing time is about 4-6 hours before the funds will show in your E-Gift Rewards Balance.
Your first deposit through your bank account will be limited to $500. Once that clears(about 5-6 business days), the next deposit is limited to $2,500, and then after that the max deposit becomes $10,000. The transaction processing time for ACH transfers is 5-6 business days.