- Go to app.motivosity.com
- Enter your company email address.
- Select "I Need My Password."
- See one of your two options below
I see "No account exists for [email]"
All account management and user data input is handled by your company's Motivosity administrator. If you are a new hire, typically your administrator will get you into the system after a week or two, so you should be fine to wait for the welcome email to arrive.
If you have been at work for more than two weeks, you will need to contact your MV administrator at your company to help change any information linked with your account. This is because our policy is to never change user data, this is up to the customer, in this case, your administrator. You may know who this is off the top of your head. Your manager and peers likely know who it is, but as a last resort, you can also find out by clicking the 'Create new ticket' button in the top right, or by emailing in to email@example.com asking to be connected with your admin.
I see "Password Reset"
Check your email, follow the prompts, and you are in business!