# Motivosity Help Center > How can we help you today? ## Using Motivosity - [Redeeming a Gift](https://help.motivosity.com/en/articles/10439828-redeeming-a-gift.md): How to redeem a gift in Motivosity. - [Rewards by Motivosity Refund Policy](https://help.motivosity.com/en/articles/11156746-rewards-by-motivosity-refund-policy.md): If your organization has personalized merchandise fulfillment through Motivosity, you may have questions related to returns and refunds. - [Rewards by Motivosity Terms](https://help.motivosity.com/en/articles/11327251-rewards-by-motivosity-terms.md): Terms for Rewards by Motivosity programs - [Gift Card Order Stuck in Pending or Not Delivered](https://help.motivosity.com/en/articles/16381160-gift-card-order-stuck-in-pending-or-not-delivered.md): What to do when your gift card purchase is stuck in pending, funds were deducted but no card arrived, or your order never completed. - [Gift Card Showing Wrong Balance or $0](https://help.motivosity.com/en/articles/16381157-gift-card-showing-wrong-balance-or-0.md): Troubleshoot gift cards that show an incorrect or zero balance after redemption, including how to verify the balance and get help. - [Why Can't I Buy This Gift Card? \(Disabled, Region, or Checkout Errors\)](https://help.motivosity.com/en/articles/16381159-why-can-t-i-buy-this-gift-card-disabled-region-or-checkout-errors.md): Understand why a gift card may be unavailable in your store, how regional restrictions work, and what to do if you hit a checkout error. - [Motivosity SMS Subscription FAQ](https://help.motivosity.com/en/articles/14628678-motivosity-sms-subscription-faq.md): Get quick answers to your questions about Motivosity's SMS features, including how to unsubscribe, resubscribe, or get additional support. ## Motivosity for Admins - [Most Popular Achievement Templates](https://help.motivosity.com/en/articles/15878547-most-popular-achievement-templates.md): Explore Motivosity's pre-built Achievement Award templates and 100 more popular achievement ideas to help spark ideas for your own program. - [Most Popular Nomination Awards](https://help.motivosity.com/en/articles/15879890-most-popular-nomination-awards.md): Explore Motivosity's pre-built Recognition and nomination templates and 100 more popular nomination award ideas to help spark ideas for your own program. ## Setup and Launching Motivosity - [Motivosity Implementation Guide](https://help.motivosity.com/en/articles/9044517-motivosity-implementation-guide.md): Welcome to Implementation! This page will guide you through the steps of implementation from start to finish. - [Country and Region Availability for Rewards by Motivosity Programs](https://help.motivosity.com/en/articles/13705090-country-and-region-availability-for-rewards-by-motivosity-programs.md): An overview of where shipping is possible or limited for certain swag products and packages within Swag Essentials and Signature Rewards - [Implementation FAQs](https://help.motivosity.com/en/articles/12386687-implementation-faqs.md) - [Videos and Slides](https://help.motivosity.com/en/articles/9190277-videos-and-slides.md): Videos and slide shows that you can share with your team to understand Motivosity more - [Downloadable Documents, Guides, and Posters](https://help.motivosity.com/en/articles/9190251-downloadable-documents-guides-and-posters.md): Some helpful documents that you can use in communications with your team - [Icons and Images](https://help.motivosity.com/en/articles/9190297-icons-and-images.md): Trying to spice things up or create some of your own communications? Here is some Motivosity branded media that you can use! - [Email Announcement Templates](https://help.motivosity.com/en/articles/9190322-email-announcement-templates.md): Don't know where to start with announcing Motivosity to your team? Here are a few example templates that could help get you started. - [Launch Ideas](https://help.motivosity.com/en/articles/9190328-launch-ideas.md): Here are some of our favorite launch festivities to help bring the HYPE! From parties to pastries, check out what went well for others ## Account Access & Security - [Signing In To Motivosity](https://help.motivosity.com/en/articles/9161404-signing-in-to-motivosity.md): How to sign in to Motivosity with a password, a one-time code, or a phone number. - [Signing into Motivosity Using Single-Sign-On \(SSO\)](https://help.motivosity.com/en/articles/9161421-signing-into-motivosity-using-single-sign-on-sso.md): How Single Sign-On works with Motivosity, both sign-in routes, and what to do when SSO doesn't redirect you. - [How Do I Reset or Change My Password?](https://help.motivosity.com/en/articles/9161439-how-do-i-reset-or-change-my-password.md): How to reset a forgotten Motivosity password, and how to change a password you already know. - [I didn't receive a Welcome Email](https://help.motivosity.com/en/articles/9161462-i-didn-t-receive-a-welcome-email.md): What to do if your Motivosity welcome email never arrived, and how admins can resend it. - [Common Problems with Sign-in](https://help.motivosity.com/en/articles/9161486-common-problems-with-sign-in.md): Fixes for the most common Motivosity sign-in problems: no password prompt, no reset email, expired links, and SSO. - [What happens to my rewards after my account is deactivated or off-boarded?](https://help.motivosity.com/en/articles/13794663-what-happens-to-my-rewards-after-my-account-is-deactivated-or-off-boarded.md): Learn what happens to your Motivosity balance and cards after deactivation, including off-boarding, e-gift cards, and prepaid card access. ## Integrations - [Motivosity API](https://help.motivosity.com/en/articles/9044579-motivosity-api.md): Information on the Motivosity API - [BambooHR Integration Setup](https://help.motivosity.com/en/articles/9190721-bamboohr-integration-setup.md): Instructions on how to setup the BambooHR integration. - [File Transfer via SFTP Setup Guide](https://help.motivosity.com/en/articles/9217235-file-transfer-via-sftp-setup-guide.md): A guide on how to get started with sending employee files to Motivosity - [Google Sheets Integration Setup](https://help.motivosity.com/en/articles/13909591-google-sheets-integration-setup.md): How to setup an integration with Google Sheets in Motivosity - [Paycom Integration Setup Requirements](https://help.motivosity.com/en/articles/16301792-paycom-integration-setup-requirements.md): Learn what Paycom requires before you enable the integration with Motivosity, including API credentials, fees, and IP allowlisting. - [Slack Integration Setup](https://help.motivosity.com/en/articles/9216995-slack-integration-setup.md): A walkthrough how to setup the Slack integration with Motivosity. ## ThanksMatters Card - [Refund Status and Timeline on Your ThanksMatters Card](https://help.motivosity.com/en/articles/16381158-refund-status-and-timeline-on-your-thanksmatters-card.md): Learn where to find refunds in your account, how long they take to appear, and what to do if a refund is missing or delayed. ## Motivosity Mobile App - [Motivosity Mobile App Overview](https://help.motivosity.com/en/articles/9044658-motivosity-mobile-app-overview.md): Information on the Motivosity Mobile App ## Terms and Policies - [Privacy Policy](https://help.motivosity.com/en/articles/9217614-privacy-policy.md): A direct link to Motivosity's Privacy Policy - [Motivosity Accessibility Statement](https://help.motivosity.com/en/articles/13779066-motivosity-accessibility-statement.md): This statement outlines our accessibility conformance to accessibility standards and how to provide feedback or get additional support.