New Survey structure and dashboard

Surveys are now based off of a Net Promoter Score. eNPS, or 'Employee NPS' is a well researched method that measures employee loyalty. The new surveys will be based off of a 10-point scale that will put employees into three categories: Promoters(9 or 10), Passives(7 or 8), or Detractors(6 and below).

Below is an example of what the standard survey will look like when users take it. Users will now be able to make anonymous comments at the bottom of the survey. A 'Survey Comments Report' will allow you to review specific comments coming from surveys. The surveys are still anonymous, but department and country information is still available.

You can also customize the survey to your specific wants in the 'Setup' tab.

The short label is a one or two word label for each of your custom questions. This short label will be used for reporting in the 'Insights' tab. You can also choose which question you would like to represent your eNPS score. Your eNPS question will be used for data in the 'Employee Satisfaction' dashboard (seen below).

The new Surveys dashboard will show the percentage of promoters, passives, and detractors there are for each survey question as well as highlighting your eNPS question in the top left dashboard. You will also see the percentages over the past four quarters. A green number means that you improved over the last quarter, not the benchmark. Likewise, a red number means your percentage is worse than the previous quarter. The benchmark numbers are based off of Gallops industry benchmark numbers.

This dashboard is available to managers(those with direct reports, but it will only display data for themselves and everyone beneath them. Leaders(those with direct reports in the top 4 tiers of the org chart) will have full access to all the company data for eNPS.

This useful dashboard will also highlight the number and percentage of users that have completed the survey. This is also narrowed to participation by department.


Satisfaction Survey

The satisfaction survey will appear 3-4 times/year for each person in Motivosity.

In the survey there are 4 standard benchmark questions. These questions are common across all companies and are used for anonymous comparison reporting (e.g. How is my company doing vs other companies?)

Unless you choose to make your own survey by questions. For further assistance please go to this page.

The survey itself is anonymous and there is no way to know which user recorded what score. However, results are grouped by department. If there are fewer than three people in a department, the results are attributed to a department called 'General'.

The survey results can be viewed on the 'Satisfaction Survey' dashboard in the 'Insight' section of the application. By going to 'Insight' then under column 'Dashboards'. Then click on 'Employee Satisfaction'.

On the bottom of the employee satisfaction page it will show you how many people have participated in the survey. Make sure you have the correct time period you desire on the top right of the screen. (Where it says 'showing results for').